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CareCo How To… Guide – Click & Collect Explained

Does modern technology confuse you? Astounded by the internet? Do you want to take part but don’t know where to start? Then the CareCo How To… Guide series is here to help!

With Christmas fast approaching you’ve probably already started your festive shopping, whether you like to take a walk into your local town centre or order items online. However, if you find that you’re normally out when your deliveries arrive why not try out a Click & Collect service? With many shops and retailers offering it, why not give it a go? Today’s blog: Click & Collect explained!

Delivery Options

deliveryIf you’re used to purchasing items online then you’ll already be aware of the varying types and rates of delivery available. Most retailers offer a standard rate of home delivery, normally dispatched within 3 to 5 working days, typically with a small service charge applied. Some, like Amazon, offer free home delivery if you purchase items valued to £20 or over, ideal for those large, bulk buys. Other services may be available including Next Day Delivery, Specified Day Delivery or Saturday Delivery, all viable options for those with a busy schedule.

However, the main downside to is the restriction on where you can be at the time of delivery – you have to be at home to accept the parcel or it’ll be taken back to your local depot. Some retailers will give you the option to allocate a safe place to leave your items e.g. in your porch, with a neighbour, but many don’t, leaving you with few solutions. If you find that this is a regular problem for you then Click & Collect is the perfect way to make online purchases.

What Is Click & Collect?

While the service definition will vary from retailer to retailer, Click & Collect allows you to pick up your online-ordered purchases and collect them in-store. This service is normally free (depending on how much you spend), saving you the expense of online delivery charges. When ordering online you’ll be asked to enter your mobile phone number or e-mail address to ensure you’re sent a notification to let you know your products have been delivered, with most stores giving you at least 14 working days to make the collection. Ideal for those with busy schedules, Click & Collect allows you to pick up your items in your own time. All most stores ask you to bring with you is your order number/reference and some form of identification e.g. your bank card. It’s that simple!

Popular Choices

Delivery Companies

  • Royal Mail: Royal Mail offer their own version of Click & Collect, Local Collect. Advertised to online retailers, you’re able to select to have your parcels delivered to you local Post Office. However, the retailer you’re purchasing from has to offer the service in the first place. If they don’t and you’re looking to use it, try elsewhere.

Most couriers will allow you to pick up your missing parcels from their depot or arrange for delivery on another day.


Asda, Sainsbury’s and Tesco all offer their own Click & Collect services. Simply create an online account and select your local store, add items to your basket and select your chosen pick-up time. When you arrive at the supermarket you’ll find your shopping waiting for you to collect – it’s as easy as that!sainsbury_s

High Street Stores

A wide range of high street stores also offer their own Click & Collect options. Boots, John Lewis, Debenhams and Argos, among many others, all have their own versions, making online shopping simpler than ever before.

Next time: understanding delivery options in time for Christmas.